Frequently Asked Questions
What do I do if I have forgotten my password?You can reset your password by:
- Going to the login page
- Clicking "Forgotten your password?"
- Entering your practice’s location code and email address.
A new password will be emailed to you.
(Note: only the person whose email address has been registered on the system (typically one person from each practice) can reset the password. If that person no longer works in the practice, please contact the in Primary Care team (email: firstname.lastname@example.org) with the new email address.)
I have received a new password but it does not workWhen you receive a new password please retype it rather than copy and paste it. If, however, you decide to copy and paste the new password, please make sure that you do not copy a blank space after it. The system will recognise this blank space as an additional character and return an error.
I have tried to reset the password but I have not received an email with a new passwordIf you have not received an email with your new password, please check your ‘junk mail’ folder – some email systems, particularly nhs.net, classify emails sent by the system as spam and move them to the ‘junk’ folder.
Our designated individual for the practice has left and did not leave the password and their email address was registered on the system for our practiceTo change the registered email address, please contact the Primary Care Team (email@example.com) with the new email address.
I have added an incorrect email address or staff name to the system. Can this be removed?If you have entered a name or email address incorrectly you can just leave it and re-enter the correct details. Even though the incorrect entry will show as ‘‘not completed’’, once the report is run they will not be taken into account when calculating the results. If you require to remove a staff name or email address, please contact the Primary Care Team (firstname.lastname@example.org).
I tried to produce a report but I have not received an email with the linkIf you have not received a link to the report please check your "junk mail" folder. Some email systems classify email from the safety climate system as spam and move them to your ‘‘junk’’ folder.